Consumer Credit Product Outsourcing Services
Sales services
With years of experience in in promotion and sales of consumer credit products, we make use of our nationwide call centres and provide clients with tailor-made solutions in product design and development, as a means of reducing their operation costs and boosting sales volume.
Call centre services
Provide various services to clients for their consumer credit products
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Questionnaire survey
Design questionnaires, conduct surveys for the target groups and analyse results.
Information verification
Help clients verify information provided through phone calls or site visits before or after their approval of consumer credit products and summarize in various analysis reports according to clients' requests.
Customer relationship management (CRM)
Our CRM services help enrich customer experience with an aim to stabilize customer relationship, increase productivity and increase business volume.
．Welcome call / reactivate "sleeping" credit cards
．Stimulate consumption
．Customer retention
．Cross-selling
Overdue payment collecting services
Leveraging on our call centre operations, investigation teams and other resources, we help clients recover their overdue debts while preserving their goodwill.
．Reminding calls
．Litigation
．Collateral disposal